Erste Asset Management GmbH has introduced an internal process for the appropriate and prompt handling of investor complaints. Here are the contact details:
Erste Asset Management GmbH
A-1100 Vienna, Am Belvedere 1
Tel: +43 (0)50 100 19992
Fax: +43 (0)50 100 9 19992
It does not cost anything to lodge a complaint. Incoming complaints are handled immediately, and we try to find an adequate solution as quickly as possible. Every complaint and the necessary measures are documented and archived.
In addition, Erste Asset Management GmbH has joined Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft (Joint Arbitration Board of the Austrian Credit Industry). You can address this ombudsman to settle disputes. For further information on Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft and its processes and procedures, please visit www.bankenschlichtung.at